Att - Went to Haiti called AT&T was told since I was only making a couple of calls it was not necessary to buy a package no data can be used in Haiti Google does not work and my bill went up $200

2141 of 4461 Att reviews

Back on January 7th receiveda text message from AT&T that I used 92% of my data for billing period ending 1/14/14.My bill came up to $200 higher.

When I contacted Att only to be told that the 2 days I was away I used more than $200 if data even though in Haiti Google and Facebook do not work I demanded an adjustment to my bill. I did not know you get charge for data while using roaming he did not have an explanation. 3 months ago I shipped a

Phone to my daughter all if a sudden I am getting charge for AT&T navigation I realize they automatically charge you even though it was not even an app on her phone.

Checking my bill I realize they were charging it anyway and you had to call to cancel.Thieves thieves read your bill carefully and pay attention

This review is a subjective opinion of a user.
Report Comment

More Review Details

Product or service
Service Billing
Review category
review #473247
Had an experience with Att? Submit review ›
Helpful? 0 Yes 0 2 No 2
Had the same issue 0 Yes 0
2141 of 4461 Att reviews

Jan 29, 2014 #779469 Auburn, Massachusetts, United States

at&t navigation is an app you have to agree to the charges when it launches. so you should blame your daughter not at&t about that one.
and just because facebook & google didn't work does not mean you weren't using up data of some type. i'd look into a better plan because $200 is a huge amount of $$$ for data. *** I had a 10gb plan and went over by 3 gb and cost only another $45. so someone on your line/plan was obviously using the phone/tablet for a lot more than you were let to know about.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Att. However, many companies do monitor reviews on our site.

You were reading a complaint about Att.
Filing a new complaint about