UNBELIEVABLE! Got a new mini and wanted cell service.
Called and added line. Needed to check credit after having been a customer for 12 years without a late. Did that. Answered all the validating questions.
Then an additional problem of their terms and condition system being down. They said they'd call in 2 hours when the system was up to do have me then go online and accept terms and conditions!!!!. When I called back 5 hours later they said it wouldn't be up till next day.
When I asked for supervisor I was told the credit check wasn't done!!!! Time to get Verizon
Monetary Loss: $10000.