Today we went to the AT&T office in Bozeman MT. I am a senior & I only use the cell phone for emergency. It is a prepaid cell plan of 10c/ min. Tel no 406 580 8020. We have been out of the country for sometime. This morning I plugged in the cell phone to charge. I saw that the balance is 0. It has a balance of $61 as of yesterday.
The manager of AT&T Bozeman MT cannot do anything to restore the
$61 wiped out. She said that the only way to avoid this problem is to
put $100 & it will be good for 1 yr. Is this AT&T's way to help the seniors? Even with your contract that your clients sign up in the beginning, this to me is a legalized robbery.
I hope that other people will be aware of your program & avoid your company like a plague especially the older people.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of att manager and associated monetary loss in the amount of $61. Att needs to issue a full refund according to poster's claims.