I tried to file a complaint on line about the additional fees, and was only taken in circles and offered to buy more "services"--all this from ATT support site. I should be able to compose and send simple email to a company stating my opinion on, "We are adding the fee because other companies are adding similar fees." I tried that on my mom over 50 years ago, did not work then and should NOT work now for a grown up company like ATT. The company should be straight forward and just raise the cost of monthly service for wireless customers.
Reason of review: Poor customer service.
Monetary Loss: $1.