Went to purchase an IPhone 8 for my wife for Mother's Day. She wanted a red phone so I asked the salesman and he pointed to several phones on display, none of them red. He said that's all we have.
So I picked up a unit and brought it home to my wife.
She said she wanted a red phone and went to the website and found that AT&T does carry them.
So I went back to the store and attempted to swap it for a red phone but they wanted to charge $45 to restock. I waited to be able to purchase the pricey phone and couldn't cough up another $45.
I called the Sales Director Edith Acevedo to see if she could waive the fee, but was less than sympathetic and supportive and frankly left me with the worst experience in any dealings with AT&T.
I wanted to let Bryan Gonterman know that this was the worst Mother's Day gift (still in the box) and for the next 2 years my wife will be most unhappy with AT&T's customer service.
Cost to lose a customer was $45. What's the cost to gain a new one?
I will not be purchasing a Father's day AT&T phone.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $800.
Preferred solution: Waive the restock fee!.
I didn't like: Charging a re stock fee for salesmans lack of product knowledge.