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Billing Practices
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Product or Service Quality

This is by far the worst company that I have ever had to deal with. They lie, steal, cheat and hire people who have no idea what they are doing. Direct TV, you may want to find a way to distance yourself with AT&T or try to TAKE OVER their whole operation. AT&T Customer Service scores way below a -0, more like a -1,000,000,000,000,000,000, can I go on? I signed up for service with AT&T AND Direct TV earlier part of November. When the tech finally made it to install the AT&T Internet box, told us it was an issue outside, he left and never came back or called. I gave them a whole 24 hours to call me but nothing. I finally called them and was told there was an issue with the outside line and someone would call me in 72 hours (3 days). I waited 3 days and no call. I called them back and while on the phone had another representative call me and tell me that I was decline then said no wait, we call to reschedule for service. I called them back and the person whom answered the phone said there was no call to me and that it would take a week or two for someone to come out, and still no guarantee that even then they could get someone out to fix it. I hung up and called back to cancel the AT&T service as well as the Direct TV service. The person I spoke with cancelled the AT&T (he works for AT&T), and Direct TV...I received a confirmation number for both. I was told I will have my money back within 24 hours. Direct TV refunded my money as promised. However, AT&T still has not given me money back. I have called every day since Nov. 24...I was told the first time I would have my refund in 24 hours. I got my money back from Direct TV in 24 hours. AT&T NOTHING! I was told it will take 61 days, 45 days, 14 business days, 5-10 days and 3-5 days. I am so fed up with them I could scream. I hate when a business tells me that. It didn't take you 61, 45, 14, 5-10 or 3-5 days to take the money out of my account, so why does it take that long to put it back in my account? Hire a group that does nothing but give CUSTOMERS BACK THEIR MONEY!!! I have spoken to so MANY so called supervisors. I was given confirmation numbers, escalated numbers and it was all for nothing. I was told this morning, they never cancelled my service, they stopped auto pay. Auto Pay? I never signed up for that!!! So, Why? Another issue that they are dumb and don't have a clue what they are doing....The last woman I spoke to kept telling me she sorry, I don't care about you being sorry. I said that doesn't work and I know you are not to blame, but the fact still remains I don't have my money!!! To keep repeating I'm sorry doesn't help. That does not help me get my money back now does it? She said I need your permission to refund your money in 3-5 days, or you can call your bank. I would have to lie to my bank and say it was unauthorized to get my money back or wait 14 days to see if they refund it. I want to just scream! I wish I could say what I really want to but, I could get arrested for the words! I DISLIKE, because HATE is such a strong word and I want to get into Heaven! I will post on every site to tell people to stop doing business with AT&T. There are other companies that are more than willing to help and treat customer’s right. AT&T Customer Service is: HORRIBLE! Did I say HORRIBLE? I can't stand them! I wish they would get shut down! I work in a building and next door to many other buildings that are always asking for companies to recommend. I will NEVER EVER RECOMMEND AT&T EVER! I will suggest Verizon, Time Warner Cable (speed is better than AT&T), Sprint, Dish TV, and anyone else I can think of. I sure hate that Direct TV, is associated with them. They need to take over and SHUT AT&T DOWN! I had to get service with TWC and so far it's ok...They sent out a tech the next day and fixed everything. I will continue to call AT&T and get on their *** nerves until I get my money back. I will write on the BBB Site and tell their customers that AT&T customer service is HORRIBLE! I will look for other companies and suggest them to individuals as well. I will tell the members of my church, my sisterhood group, book reading group, my PTA parents, Basketball, Football, Baseball, Soccer Parents, all the people in my building, and the next 5 other buildings next to us, Facebook, Instagram, Twitter, Snap Chat and all of the others that are trending in this time and age. I will also call the radio stations (I have connections as well), they can report bad customer service, companies who lie, steal and cheat customers and have a discussion about. The President of AT&T you suck and so does your company customer service reps. Lies, after lies, after lies keeps coming out of your mouth!!! STOP IT! PLEASE STOP THE *** MADNESS! GIVE ME MY *** MONEY BACK!



This person wrote the review because of "refund not issued as promised" of att internet from Att. Reviewer claimed that he or she lost $100 and wants Att to issue a full refund.

The most disappointing in user's experience was poor customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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