I am still working on simply cancelling my long distance phone and reducing my home phone package to a basic package. I called at
946 AM and now it is 1044 AM and I just finished.
I had the privilege of talking to 5 different representatives, entering my account number 11 times, being disconnected, and giving a representative a geography lesson on where she might find Wisconsin. She also said the account number listed on my bill was not a valid account. After 10 years of being abused as a customer I am leaving. Should have done is sooner.
I am an *** for not doing so. Never again will AT&T waste an hour of my life or get any of my money! *** company.
You would think a company in the communication industry would get a handle on actually communicating.
Product or Service Mentioned: Att Account.
Reason of review: Poor customer service.