Not resolved

I switched from Charter to AT&T for cable and internet as they were offering a promotion.Internet is sllllloooooowwww.

6 MBPS. vs. Charter, which is 60. Within the first month the DVR needed to be replaced.

And every three months thereafter. All in all, I think I demanded three months service free for the hassle of having to call, reset, have service out, etc. Then when my contract ended, their fees DOUBLED! Went from $89.99 a month to $159 a month!

For what??? For 6 MBPS??? Ridiculous! When I called to cancel my account, their automated system told me they couldn't cancel my account until I paid $240.

I only owed $89.99. Why the *** would I pay the additional money for a service I don't have? Really. Avoid the frustration.

Stay clear of this company.

I think they still think they are a monopoly and can do any underhanded thing they want.Stay away!!!

Review about: Att U Verse Internet Plan.

I didn't like: Price gouging, Faulty equipment, Slow internet speed, Service, Billing, Customer service, Equipment.

Review #1036306 is a subjective opinion of a user.

Product or Service Quality
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Value for money
Price Affordability
Discounts and Special Offers
Advertised vs Delivered
Customer service
Billing Practices
PRODUCT OR SERVICE Att Internet Service
Reason of Review / Monetary Loss I should be able to make more than one choice! Poor customer service, bad quality, pricing / Not specified
Preferred solution Not specified

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