Att - Worst Customer Service Ever
Home phone service when out and when I called the first I was told it would be January 4th before the problem can be resolved.I asked to speak to a supervisor as I run a business from my home and regularly have to send and receive faxes.
I was told I would get a call back. The call I got was a recording confirming my appointment for the 4th which is 2 weeks away from the day I reported the problem. Now for the kicker. Since I reported a problem with the phone service they run some type of test on the line that disrupts my DSL service.
I called back 2 days later and asked since we know the line is bad can you please stop running the non stop test on the line so I can at least still have my DSL service. I was told it was not possible unless I wanted to cancel the service call on the phone line. Really... I cannot wait until the next salesman shows up on my door to sell me their all inclusive phone/internet/wireless/TV package.
2 weeks without TV...no thanks.Unless that s not a monopoly yet.
Monetary Loss: $90.