Att - Worst customer service response time ever!
I have spent over 2 hours trying to contact AT&T customer service today over an order I placed this morning. I made the mistake of wasting about 30 minutes with customer service chat support that was a complete joke. Broken English, and being transferred (I didn't know chat support could transfer you to another chat) seems to be the norm. After the customer service representative told me they needed to transfer me for a third time, I ended the chat.
I have called AT&T customer service three times today and spent about an hour and a half on hold. The same story - let me transfer you. The second person I was transferred to didn't even listen to what I had to say - they just said "Thank you for being a valued AT&T customer and have a good evening" and hung up. The last time I called back, I spent 46:36 on hold before anyone bothered to answer. What a joke!
More Review Details
- Product or service
- Bad Customer Service
- Review category
You May Also Like
- "My ATT Uverse webmail works fine but why does it have to overload the page with advertisements? See screen shot below. I am already paying ATT a monthly..."
- "UVerse Internet for AT&T is a joke!! I have been with them for a couple of years and then my daughter moved back in with us and she got a..."
- "WE MOVED TO TEXAS IN JUNE WE HAD TIME WARNER CABLE FOR A LITTLE WHILE, BUT WERE OFFERED $300.00 VISA REWARD CARD IF WE SWITCHED TO THEM SO WE DID,..."
- "I ordered paeking passes to a football game through ticket master spent 48.00 dollars on *** parking. Tucket master sent me multiple messages leading up to the event saying printable..."
- "We've had our refrigerator for 3 years and it caught on fire last night. I'm suspecting the ice maker? The smoke damage is awful not to mention all the lost..."
- "I purchased a sofa from Livingspaces in Fremont back in Feb of 2016. When I was purchasing my sofa , I asked the sales agent to let me know about..."
- "I have just had the worst set of nails put on in the viera FL location. The male nail tech did not do anything I asked to fix them and..."
- "I ordered 2 side kick glass top bunching tables from Ethan Allen based on a white wood sample board that the decorator showed me in the showroom. The store did..."
- "I have just resolved a month-long battle to get my (partially) repaired phone returned. • I accepted Elite’s quote for repair on 03/11 and on 04/11 delivered it to the local..."