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I have been trying to retrieve my online login and password to view my bill for several hours now. At first, I tried the online system four times. Each time it sent a temporary password to my email account, but the att system would not accept it.

After calling their posted home phone customer service number, I was put on hold for over 15 minutes. then transferred three different times. Each time I had to hold over 15 minutes. I am still on hold with the latest transfer (thank goodness for speaker phone, so that I can be doing something else.

I teach a university course in human-comuter interaction and usability. This att online system and their phone customer service is absolutely the worst I have ever encountered---far worse than the "worst cases" that my students read about in class.

Review about: Att Service Transfer.

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Anonymous
#323649

You can't even call what they do customer service. We recently purchased a 2nd home.

Being that Bellsouth/AT&T is are only available local phone and internet provider I thought opening a 2nd account and mirroring the service would be simple. This was so not the case. I have experienced disconnected service in addition to not disconnecting service that I did not ask for on top of many hours of wasted time multiple phone calls, over stated bills and being transferred repeatedly to someone else that could supposedly help over a 3 month period. My stuck with service is finally correct.

I have the pleasure of being cold transferred repeatedly for 45 minutes at at a time every time I am forced to phone them only to repeat myself and be thrown back into some ridiculous que to explain my reason for calling all over again. I would pay double to switch to someone else if they ever move to our area it has been such an unpleasant experience.

Anonymous
#323505

ATT doesn't want to help you unless they can charge you for the help.

They do suck.

Telephone customer service is terrible,

I got passed around until I was connected to a disconnected phone number!

Anonymous
#323504

ATT doesn't want to help you unless they can charge you for the help.

They do suck.

Telephone customer service is terrible,

I got passed around until I was connected to a disconnected phone number!

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