ATT - Worst Service - Worst Follow Through - Worst Customer Experience`

I purchased a company that had ATT service, and transferred the service to my name while in transition. Since then I have called twice now waiting on hold for hour + each time.

Cancelled my account, got reference numbers confirming the cancellation. and still get nasty emails that my account is past due.

Tried using Chat, waited long there and told not my department - I have to call XXX.

Now I have to waste my life with this company a third time to just execute on the most simple of requests.

ATT recently came to my area with Fiber service for internet. I would rather pay 3 times the price to Comcast then to ever have to deal with this inept company again.

Fire this executive team. They have no clue what customer service means.

When they are gone, the poor dedicated employees remaining will have to deal with their mistakes. A degree does not = smart.

To the Execs, enjoy running your company in silos, that creates this type of Ill will with someone that never writes reviews.